Returns & Refunds Policy
At Trailisque, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and refunds policy to make the process as easy as possible.
30-Day Return Window
We provide a 30-day return window from the date of delivery for all eligible items. If you decide to return an item, please ensure that you do so within this timeframe to be eligible for a refund.
Condition of Items
To qualify for a return, items must be in unused condition and returned in their original packaging. This includes all tags, accessories, and any accompanying materials. Items that show signs of use or damage will not be accepted for return.
How to Initiate a Return
To initiate a return, please contact our customer service team through our contact form or via email at [email protected]. Be sure to include your order number and the reason for the return. Our team will provide you with further instructions on how to proceed with your return.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the item received was defective or incorrect. In such cases, Trailisque will cover the return shipping expenses. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Refund Timing
Once we receive your returned item, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exclusions
Some items are not eligible for return under our policy. This includes:
- Sale items
- Customized pieces
For any questions regarding specific items and their eligibility for return, please reach out to our customer service team.
Contact Us
If you have any questions or concerns regarding our Returns & Refunds policy, please do not hesitate to contact us. We are here to help ensure that your experience with Trailisque is a positive one.