Shipping & Delivery Policy
At Trailisque, we are committed to providing you with timely delivery of your hiking gear. Please review our shipping and delivery policy to understand our processes and ensure a smooth experience.
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and is ready for shipment.
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 3-7 business days.
- Expedited Shipping: Delivery within 1-3 business days.
Shipping times may vary depending on your location and the shipping method selected at checkout.
Domestic and International Shipping
Trailisque ships both domestically within the United States and internationally to select countries. Please note that international shipping may take longer due to customs processing times. Additional customs fees or import duties may apply, which are the responsibility of the customer.
Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping method and destination. We strive to offer competitive rates and will provide you with the total shipping cost before you complete your purchase.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment online. If you have any questions about your order, please feel free to contact our customer service team.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible. Please retain all packaging materials and documentation for any claims.
Address Accuracy and Signature Requirements
To ensure the successful delivery of your order, please double-check the accuracy of your shipping address at checkout. Trailisque is not responsible for orders shipped to an incorrect address provided by the customer. For high-value items, a signature may be required upon delivery to ensure secure receipt. If you are not available to sign for the package, please arrange for someone else to receive it on your behalf or select an alternative delivery option.
Thank you for choosing Trailisque for your hiking gear needs. We appreciate your business and look forward to serving you!